Shipping & Delivery Terms
Shipping & Delivery | Terms & Conditions
• Orders will be processed upon payment in full.
• All orders will direct ship via FedEx Ground.
• Orders generally ship within 7-10 business days from the time the order is processed.
• DIY pricing includes freight. Individual material components will be subject to Fed Ex ground charges. Any expedited freight charges will be paid by the dealer.
• Any door or material component measuring 96” or above in width or height will incur an $80 shipping surcharge.
• Casper Screens does not provide refunds on our custom DIY pre-cut and assembled retractable screen doors. It is the dealer’s responsibility to ensure that the appropriate measurements are taken prior to submitting the order.
• In the event of damage during the shipment of the product, Casper will make every attempt to ensure customer satisfaction up to and including providing any replacement parts and assistance required.
• In the event a received component needs to be cut to a different dimension, Casper will recut the parts after the order has been returned. A cutting fee and return shipping charges will apply.