FAQ

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FAQ

Frequently Asked Questions

Who are you and why are you different?

Casper Screens are designed to provide homeowners unmatched quality products and service. Formed in 2009 by owner Kevin Boyd who had spent the previous eight years as a distributor for another retractable screen company. Kevin had become frustrated as many customers had been with the design of other retractable screens. Being an innovator, he set out to craft and then manufacturer a retractable screen that aimed to solve the three most common problems; magnets that didn’t secure the retractable screen doors properly, a screen that aesthetically wasn’t pleasing to look at and weak warranties that covered little to nothing.

I need to put a retractable screen on my Sliding Door, can Casper Screens be used for my Sliding Door?

Yes! Casper Screens can be used for Sliding Doors. By having a retractable screen on your Sliding Door you can retract the screen away when not in use and enjoy those views unobstructed.

How do the screen doors stay closed?

Casper Screens uses full-length magnetic strips that create a tight seal to keep the doors closed. For Double/ French Door screens, a slide lock can keep one door in place while allowing the homeowner to go in and out the other door without having to open and close both doors every time.

Can Casper Screens be installed on my Front Door?

They sure can! This is one of the favorite applications of homeowners for Casper Screen Doors. Homeowners agree that this provides more light into the home as well as better cross ventilation to help cool down their homes. Our screen doors can also be installed on doors to the garage and from the garage to the outside. Now you won’t have to deal with hot or stuffy garages, as you will get a nice breeze blowing through! With a Casper Screen you will get a nice breeze blowing through your home!

Can Casper Screens be installed on in-swing and out-swing doors?

YES! Because Casper Screens are custom installed against the inside of your existing door frame, we can install our screen doors on both in-swing and out-swing doors. By installing the doors in this manner our screens blend into your existing door frame providing a cleaner, more aesthetically pleasing look.

Why choose Casper Screens over other retractable screen brands?

Casper Screens boasts over fifteen (25) years of combined experience in the retractable screen industry!
Custom cut to fit inside the door frame which provides a cleaner look. This application accommodates both in-swing and out-swing doors as well as sliding doors, front entry doors, garage doors and more. We can install a retractable screen on virtually and door! Just ask how!
Powder Coated Finish on all the Aluminum parts. No chipping, peeling or color fading.
Adjustable handles for all ages. Handles can be raised to keep out of small children’s hands or lowered so that they can open doors.
Full-length rubberized magnetic strip will not rust and provides for the tightest seal possible.
Nylon Coated Fiberglass mesh made by Phifer© Mesh is stronger and more durable than standard screen mesh.
Flexible pull bar meant to give instead of snap back like other retractable screens.

What is the Product Warranty for a Casper Screen Door?

Casper Screen Doors are so durable that we proudly offer the best warranty in the retractable screen industry! Each Casper Screen comes with a Lifetime Warranty on the frame parts and components and a Three Year Warranty on the screen mesh to be free from any manufacturer defects.

What color options are available?

Our screen doors come in five different colors; white, sand, almond, brown, and black.

Casper ScreensCasper Disappearing Screens Frame Colors

How long does it take to install a Casper Retractable Screen?

Casper Retractable Screen systems can generally be install in 30 minutes or less.

What are Casper Screens made of?

Casper Screens use Powder Coated Aluminum for all the frame parts that make up the screen door. This includes the housing for the screen mesh as well as the top track, bottom track and side profile. We choose aluminum for our screen doors because it is structurally the strongest material we can use for this application. We also spray all our aluminum with a powder coating because it is the Highest Quality finish for indoor/outdoor use.

What kind of screen mesh is used for the screen door?

The mesh for Casper Screen doors is a Fiberglass Mesh with Nylon Coating. This type of screen mesh is stronger and more durable than a traditional screen mesh providing greater functionality as it is more rigid which in turn reduces sagging and won’t pull out of the top track as easily as other meshes on the market.

What kind of door can Casper Screens be installed upon?

Casper Screen Doors can be used for Single, Sliding, Double (French) Doors and Oversized Doors. Casper Screen Doors can be used for both in swinging and out swinging doors.

What size doors can Casper Screens be installed on?

Casper Screens can be installed on the following doors:
Single Doors up to 100” tall and 60” wide.
Sliding Doors up to 100” tall and 60” wide
Double (French) Doors up to 100” tall and 100” wide for both doors (50” per door)

Are there any maintenance requirements for Casper Screen Doors?

Casper Screen Doors require minimal maintenance. We recommend that homeowners use a vacuum once a month to clean the bottom track of their screen door. This helps to eliminate any dust, pet hair or other particles that may have accumulated in the brushes on the bottom track. Casper Screens also recommends that the screen doors be retracted when not in use especially during cold, windy and wet winter months. To clean the screen mesh, use a sponge or towel and a mild solution of water and dish soap to wipe down the screen mesh of any dust. Never use WD-40 or other lubricants on our screen door components. If you are experiencing problems with the screen door, please give us a call.

Will my pets be able to get through my screen door?

Casper Screen Doors are designed to “give” a small amount if pets were to bump into them. Pets may first be confused after the screens are installed and we recommend pet owners make sure to familiarize their pets with the screens. Our screens are designed to prevent insects from getting inside and to provide great ventilation for your home, condo, apartment or business.

What happens if someone walks into my screen?

The mesh on Casper Screen Doors is designed to provide a small amount of “give” if someone were to walk into the screen door. If an individual was to fall or run through the screen by accident, the screen may be pulled from its housing in which case we recommend having a certified technician service the door and/ or replace the screen mesh.

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